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Merchant Support

Support

Mex Money operates a Freephone helpdesk service for our customers. Our support team will be happy to help you with anything from Terminal queries, Statements, Authorizations or any other questions you may have.

 
The helpdesk operates 7 days a week (Mon – Sat 8am – 8pm, Sun 10am – 4pm)

You can contact the helpdesk on 021 023 8472

PAX A920

ELEGANT Smart Mobile

The A920 combines the full features of an Android tablet with a powerful POS payment terminal, all in a sleek and compact design. Behind the A920's large HD screen lies a high capacity 5250mAh rechargeable Li-on battery for continuous operations throughout the day.
A920 Datasheet

PAX A920Pro

PRO Smart Mobile

The PAX A920 Pro is an upgraded version of the A920 with faster processor, larger HD screen, professional infrared barcode scanner and a 5MP camera. It supports a wide range of advanced connectivity options, as well as NFC contactless, electronic signature capture and massive amounts of memory to enable exceptionally fast processing of payments and applications.
A920Pro Datasheet

PAX A930

ADVANCED Smart Mobile

The most powerful terminal in the A-series. PAX’s A930 makes full use of Android 7.1 and a Qualcomm Snapdragon high-speed processor to deliver an unprecedented transactional experience on a large, bright 5.5” HD IPS display.
PAX A930 Datasheet

PAX M30

 

Android Smart PAYPHONE

It’s a payment device, a digital bank, and a smart mobile phone! The M30 is the first-ever PayPhone that combines all the benefits of a payment device and a smartphone in one single device.
PAX M30 Datasheet

PAX E800

 

STYLISH SmartECR

PAX’s E800 is a visually striking game-changer. Sporting a gorgeous 15-inch HD display with capacitive touchscreen, the E-800 delivers lightning fast performance when it matters the most. E800 accepts any payment types, from traditional Chip & PIN and contactless to alternative mobile wallet and QR code transactions.
PAX E800 Datasheet

PAX M50

 

Android Smart PAYPHONE

It’s a payment device, a digital bank, and a smart mobile phone! The M50 is the first-ever PayPhone that combines all the benefits of a payment device and a smartphone in one single device.
PAX M50 Datasheet

M010

 

Whether mobile, counter-top or in-store, Miura’s M010 platform evolves the retail experience with true versatility. Now retailers can interact with customers wherever they go. Operate across the retail environment, both in-store and in pop-up or tactical locations, with true Chip and PIN & contactless integration throughout.

M010 Datasheet

 

MASP

‘Miura Android Smart POS’Opening new horizons with Android

 

The Miura Android Smart POS (MASP) is an elegantly designed Miura payment device which opens up the world of Android. It integrates Miura’s own hardened security for its next generation Android platform with our powerful Payments Interface (MPI), flexible APIs and SDK support – including familiar development environments such as Android Studio. This allows you to seamlessly enhance your payment and value add integrations without complexity or need for proprietary knowledge.

MASP Datasheet

M020 One solution. Infinite opportunities

The M020 is a robust enterprise retail payments solution you’d expect from Miura. It’s a low risk modular approach with many innovative plug and play peripherals to empower retailers in any payment environment. With the M020, it’s never been easier to deliver an enhanced payment solution for all retail verticals and every POS challenge.

M020 Datasheet

Frequently Asked Questions

Find answers to all your queries about our service.

  • How do mobile card terminals work?

    Mobile card terminals are handheld terminals that come pre-installed with SIM cards in order to easily connect to the strongest mobile networks available in any given location in Ireland. Our mobile card readers process payments in a similar way to countertop terminals and accept all types of credit and debit cards.

  • How often will the card terminal need to be recharged?

    Our mobile card terminal battery will last up to 8 hours on a single charge (if taking back to back payments).

  • What cards are accepted?

    All major debit and credit cards including Mastercard, Visa, and American Express (with a separate agreement.)

  • Can I accept contactless payments?

    Yes. All our card terminals have contactless built-in including Apple Pay, Google Pay, and Samsung Pay.

  • Can I setup the terminal myself?

    Yes. All our terminals are easy to install and we provide freephone support should you have any issues.

  • Can I take card payments over the phone?

    Yes. All our card terminals support Card Not Present transactions.

  • How will you support my card terminal?

    Our freephone helpdesk is available 7 days a week and if your terminal is not working, we will send you a new one.

  • What are the supported transactions?

    Sale Refund Reversal Pre-auth Cash back Gratuity / Tips Contactless Mobile payments – Apple Pay, Google Pay and Samsung Pay Chip & PIN Swipe / Magstripe cards Card Not Present / Over the phone Comprehensive End of Day reporting: – Sales by card type – Contactless sales by card type – Refunds by card type – Cash back totals – Gratuity / tip totals (including waiter totals if enabled)

  • How does a portable Bluetooth card terminal work?

    They are Bluetooth-enabled, which means they are wireless, allowing you to take payments within 100 metres of its base unit. They are lightweight and easy to carry around and handle.

  • What businesses is the portable terminal suitable for?

    They are ideal for businesses who want to be able to take card payments to their customer, rather than having them come to the counter. Perfect for restaurants, bars, and cafes.

  • How often will the card terminal need to be recharged?

    Our portable card terminal battery will last up to 8 hours on a single charge (if taking back to back payments).

  • How does the countertop card terminal work?

    The iCT250 countertop card terminal can be connected through a phone line and/or broadband.

  • What type of card terminal would best suit my business?

    We know that every business is different, that is why we provide a variety of different card machines and terminals – so that you can accept all types of payments, no matter the nature of your business.

  • How quickly will I receive funds?

    Our standard settlement is made to your bank account on the next working day.

  • Where to get a credit card machine for small business?

    You can get your credit card machine at Mex Money. We support local and small businesses with card machines that are designed specifically for your business at an affordable rental price with very competitive transaction fees. No matter how big or small your business, our card machines are ideal for all industries and sectors. Write to us today and get started.

  • How to set up card payments for small businesses?

    Small businesses can accept payments the same way as larger businesses do. There are multiple ways to take payments including accepting credit card payments, accepting eChecks, mobile payments, scheduled recurring billing and more. To learn more about accepting different payments for your business, please contact our dedicated payments team today.

  • How to get a credit card machine for a small business?

    Smaller businesses can begin taking credit card payments by selecting a payment provider that enables credit card payments. In order to start accepting credit card payments, your small business will need to open a merchant services account and consult with your payment provider for further instructions. Contact us to get started today.

  • What is the best card machine for small businesses?

    If you are a small business, having the best credit card processing rates is vital as the number of transactions will be small. At Mex Money we offer competitive rates that are great for small businesses, while providing you with the assistance and knowledge to have your terminal setup within days. To learn more about our fees and what is the best card machine for your business, please contact us today.