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Frequently Asked Questions

Find answers to all your queries about our service.

  • Are online payments secure?

    Yes. Correctly setup, online payments are secure and Mex Money has access to a range of fraud screening tools to help protect your business.

  • How can I accept online payments?

    You can accept online payments through our payment gateway and integrate through a hosted payment page or an integrated payment page.

  • Does the payment gateway accept international payments?

    Yes, most of the payment gateway accepts international payments

  • How to Choose the Right Payment Gateway for Your Online Store?

    The things you should consider when choosing a payment gateway provider that suits your needs are: Cost, security, accepted credit cards, support, and integration with other systems.

  • What types of cards are accepted by the Payment Gateway?

    Payment gateways accept all major credit cards such as Visa, Mastercard, or American Express.

  • How much does it cost to integrate a payment gateway?

    The price depends on the payment gateway provider, credit or debit card provider, and merchant service provider. Get in touch today and a member of our team would be happy to discuss the costs.

  • How does a payment gateway work?

    A payment gateway encrypts sensitive credit card data and processes a payment between customer and merchant, ensuring the transaction is carried out securely.

  • What is an online payment gateway?

    An online payment gateway is a merchant service that authorizes payments for eCommerce sites. In other words, the payment gateway transfers the payment data from the customer to the acquirer (also known as acquiring bank).

  • What do I need to qualify for funding?

    You must be in business for at least a year. Your business accepts card payments via a card machine.

  • How much will I get funded?

    If you know your monthly card payment turnover, this will give you an estimate to the size of funding you could receive. Typically, you can get funding that is equivalent to 100% of your monthly card turnover e.g. a monthly card turnover of €10,000 will equal €10,000 funding.

  • How are repayments made?

    On receipt of your Business funding, the repayment process begins automatically. From this point on, whenever one of your customers pays you on card, a small percentage of that sale will go towards paying off your funding. The flat percentage value is agreed before the point of funding and will stay the same regardless of the transaction value. For example, if it’s 5%, it will be 5% of a €10 sale or a €1,000 sale. The repayment value flexes to the size of the transaction. This process will repeat until the funding is fully repaid.

  • How Long Does Business Funding Take To Pay?

    Business Funding will typically take an average of 9 months to repay, but this may vary depending on the size of your funding and the frequency & value of card transactions being paid to your business.

  • How To Get Started?

    1. Complete Online Application – details will be submitted to our fund partner YouLend 2. Review & Approve – most applications are reviewed and approved within a few days 3. Receive payment

  • How do mobile card terminals work?

    Mobile card terminals are handheld terminals that come pre-installed with SIM cards in order to easily connect to the strongest mobile networks available in any given location in Ireland. Our mobile card readers process payments in a similar way to countertop terminals and accept all types of credit and debit cards.

  • How often will the card terminal need to be recharged?

    Our mobile card terminal battery will last up to 8 hours on a single charge (if taking back to back payments).

  • What cards are accepted?

    All major debit and credit cards including Mastercard, Visa, and American Express (with a separate agreement.)

  • Can I accept contactless payments?

    Yes. All our card terminals have contactless built-in including Apple Pay, Google Pay, and Samsung Pay.

  • Can I setup the terminal myself?

    Yes. All our terminals are easy to install and we provide freephone support should you have any issues.

  • Can I take card payments over the phone?

    Yes. All our card terminals support Card Not Present transactions.

  • How will you support my card terminal?

    Our freephone helpdesk is available 7 days a week and if your terminal is not working, we will send you a new one.

  • What are the supported transactions?

    Sale Refund Reversal Pre-auth Cash back Gratuity / Tips Contactless Mobile payments – Apple Pay, Google Pay and Samsung Pay Chip & PIN Swipe / Magstripe cards Card Not Present / Over the phone Comprehensive End of Day reporting: – Sales by card type – Contactless sales by card type – Refunds by card type – Cash back totals – Gratuity / tip totals (including waiter totals if enabled)

  • How does a portable Bluetooth card terminal work?

    They are Bluetooth-enabled, which means they are wireless, allowing you to take payments within 100 metres of its base unit. They are lightweight and easy to carry around and handle.

  • What businesses is the portable terminal suitable for?

    They are ideal for businesses who want to be able to take card payments to their customer, rather than having them come to the counter. Perfect for restaurants, bars, and cafes.

  • How often will the card terminal need to be recharged?

    Our portable card terminal battery will last up to 8 hours on a single charge (if taking back to back payments).

  • How does the countertop card terminal work?

    The iCT250 countertop card terminal can be connected through a phone line and/or broadband.

  • What type of card terminal would best suit my business?

    We know that every business is different, that is why we provide a variety of different card machines and terminals – so that you can accept all types of payments, no matter the nature of your business.

  • How quickly will I receive funds?

    Our standard settlement is made to your bank account on the next working day.

  • Where to get a credit card machine for small business?

    You can get your credit card machine at Mex Money. We support local and small businesses with card machines that are designed specifically for your business at an affordable rental price with very competitive transaction fees. No matter how big or small your business, our card machines are ideal for all industries and sectors. Write to us today and get started.

  • How to set up card payments for small businesses?

    Small businesses can accept payments the same way as larger businesses do. There are multiple ways to take payments including accepting credit card payments, accepting eChecks, mobile payments, scheduled recurring billing and more. To learn more about accepting different payments for your business, please contact our dedicated payments team today.

  • How to get a credit card machine for a small business?

    Smaller businesses can begin taking credit card payments by selecting a payment provider that enables credit card payments. In order to start accepting credit card payments, your small business will need to open a merchant services account and consult with your payment provider for further instructions. Contact us to get started today.

  • What is the best card machine for small businesses?

    If you are a small business, having the best credit card processing rates is vital as the number of transactions will be small. At Mex Money we offer competitive rates that are great for small businesses, while providing you with the assistance and knowledge to have your terminal setup within days. To learn more about our fees and what is the best card machine for your business, please contact us today.