Our commitment to you

At Mex Money DAC each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times. 

Should you feel that we have not provided the level of service you would expect from us and wish to make a complaint, please contact us by emailing our team: support@mexmoney.com 

Mex Money Complaints Procedure

1. 1. 1. We will acknowledge your complaint within 5 working days.
      2. We will investigate your complaint and endeavor to send a final response to you within 15 working days of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.
      3. If more than 35 working days from the date of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you may be eligible to refer your complaint to the Financial Ombudsman Service depending on your location:
         
         United Kingdom
         Financial Ombudsman Service
         Exchange Tower
         London
         E14 9SR
         Phone: 0800 023 4567 or 0300 123 9123
         Website: www.financial-ombudsman.org.uk
         
         You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.
         
         Ireland (and rest of Europe)
         The Office of the Ombudsman
         6 Earlsfort Terrace
         Dublin 2, D02 W773
         Ireland
         Phone +353 1 6395600
         Website: www.ombudsman.ie